At the top of my list is customer satisfaction. I know what your thinking—everyone says that. But we are committed to it, and I think the awards and reviews we continue to get for exceptional service show that.
All of these honors are based on customer feedback, so we think that’s a good indication as to how we’re doing in terms of service. You might also note we’ve gotten lots of five*star ratings from our customers. Someone recently asked me what I attributed that to.
“Just what is it that makes Window Outfitters and Garage Floor Outfitters stand out from other replacement window companies and garage floor coating companies?”
I think in part it is the quality of the products we sell. They perform well over time, so our customers know they’ve purchased a good product when they see how well it stands up to years of use. But I think what’s even more important is the quality of the installation our crews do. Our installers stay current in state-of-the-art window and floor coating technology, and they’re continually upgrading their skills by taking advantage of training and information offered by the manufacturers we work with.
I tell people you can buy an average window and have a great installation and that will perform to its specifications. On the other hand, you can buy the best window on the market, but a bad installation means you wasted your money because the window will never preform to its specifications. Yes, the quality of the window is important, but it’s how well those windows are installed that is going to matter in the long run. We offer quality windows AND quality installation, and it’s the combination of the two that keeps us at the top.
Also, I think we’ve got an advantage that most other replacement window companies don’t, and that is we offer more than one line of windows and we have a state of the art showroom where we display all of the windows, doors and floor coating that we sell.
We offer vinyl windows, steel and fiberglass entry doors and storm doors from ProVia, wood clad and fiberglass windows and doors from Marvin and Wood Clad windows and doors from Weather Shield.
We also offer storm windows and storm doors from Mon-Ray. Our Garage Floor Outfitters division represents Slide-Lok polyaspartic floor coating products. Depending on your budget as well as other issues such as the type of window, glazing options and maintenance needs, we will be able to provide a solution.
Ultimately what we’re after is finding the best window solution for each customer, no matter what their needs are. And I think the manufacturers we work with allow us to cover just about anything.
If my sales staff, installation crews and I can be of service to you when it’s time for new windows, exterior doors or garage floor coating, please give us a call. We sure would look forward to adding you to our list of satisfied customers!
BOB DAVIS, CEO/PRESIDENT
